Refund Policy

This Refund Policy applies to subscriptions purchased on this site, sold by Paddle.com Market Limited (“Paddle”), acting as our authorized reseller and merchant of record.

Cancellation

You can cancel your subscription at any time via the link in your Paddle receipt email, or by contacting ariel@endura.company. Cancelling stops future renewals — you keep access until the end of the billing period you already paid for.

Refunds

Subscription fees are non-refundable except where required by applicable law, or at our discretion in cases of billing error, duplicate charge, or a service outage that materially prevented you from using Endura.

To request a refund, contact ariel@endura.company with your order details. As Paddle is the merchant of record for web purchases, approved refunds are processed by Paddle back to your original payment method.

Mobile Purchases

If you subscribed through the Apple App Store or Google Play Store instead, refunds are handled directly by Apple or Google under their respective policies — we cannot issue those refunds ourselves.

Complaints & Escalation

We respond to refund and billing complaints within 30 days of receiving them. If you're not satisfied with our response, you can contact Paddle directly at paddle.net — as merchant of record for web purchases, Paddle handles buyer support and disputes for these transactions. You may also dispute the charge with your card issuer or bank.